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Knowledgebase

The knowledgebase provides documentation written by our team. Please select a category or search for answers.

Troubleshooting

I'm receiving a blank page

Page is displaying 404 Page Not Found error

My webpage is displaying ads

Cannot connect to database

I can't login to cPanel

SEO

Common SEO Tips and Tricks

What tools are available to optimize my website?

Why is SEO important?

Security

What is hotlink protection?

How do I configure hotlink protection?

How do I block an IP address from accessing my site?

How do I password protect a directory?

Advanced

What are cron jobs?

What are error pages?

How do I configure a cron job?

What does Network Tools do?

Databases

How do I create a MySQL database?

How do I delete a MySQL database?

How do I remove a MySQL user from a database?

How do I delete a MySQL user?

How do I add a user to a MySQL database?

Installation Guides

How do I install Joomla?

Files

How do I backup my cPanel account?

How do I see how much disk space I am using?

What's the fastest way to transfer files?

How do I use the File Manager?

Web Hosting

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DirectAdmin

Getting Started

Preferences

How do I change my cPanel Password?

How do I change my language in cPanel?

How do I update my contact information?

How do I change my cPanel theme?

Logs

How do I interpret access logs?

FTP

What is anonymous FTP?

What is an FTP account?

Which directory do my files go in?

Login to FTP via Windows Explorer

FAQ

cPanel

How do I access cPanel?

How do I find my MySQL version?

How do I find my PHP version?

What do my cPanel stats mean?

Billing

How long does it take to activate my account?

Why has my account been suspended?

How do I recover my client area password?

Do I need a PayPal account to use the PayPal gateway?

How do I update my billing information?

Domains

What is a domain?

What is a subdomain?

How do I create a subdomain?

How do I create a redirect?

What is a redirect?

Hosting

What is website hosting?

What is disk space?

How much hosting do I need?

What is bandwidth?

Email

How do I create an email account in cPanel?

How do I setup my email in Microsoft Outlook 2010?

How do I create an email forwarder?

How do I configure my Default Address?

How do I create an email spam filter?

Transfers

How do I transfer my website?

How do I update my DNS servers?

How long does it take to transfer an account?

DirectAdmin

How do I issue a free SSL certificate for my domain?

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